Return & Exchange Policy

At House of Fragra, every order is carefully inspected before it is shipped to ensure it reaches you in perfect condition.

Returns

We do not accept returns or offer refunds for any products once they have been delivered. This policy helps us maintain the highest standards of quality and hygiene for all our customers.

Exchanges

We only offer exchanges if you receive a product that is:

• Damaged during transit.
• Leaking or broken upon delivery.
• Incorrectly shipped by us.

Unboxing Video Requirement

To be eligible for an exchange, you must provide a clear, continuous unboxing video that:

• Starts before opening the sealed package.
• Clearly shows the shipping label and package.
• Captures the entire unboxing process without any cuts or edits.
• Clearly shows the damaged or incorrect product.

Claims submitted without a complete unboxing video cannot be accepted.

Reporting a Damaged Product

Please contact our customer support within 24 hours of receiving your order. Include:

• Your order number.
• The unboxing video.
• Clear photos of the damaged or incorrect product.

Once your claim has been verified, we will arrange a replacement at no additional cost.

Important Notes

• Products that have been used, intentionally damaged, or reported after the specified time period are not eligible for exchange.
• Minor variations in packaging or fragrance perception are not considered defects and do not qualify for an exchange.
• House of Fragra reserves the right to reject any exchange request that does not meet the above conditions.