Shipping Policy

At House of Fragra, we are committed to delivering your order safely and as quickly as possible.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Delivery times may vary depending on your location:

• Metro Cities: 2–5 business days
• Other Locations: 3–7 business days
• Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, or public holidays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS (where applicable) so you can monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate. House of Fragra is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed or Lost Shipments

If your order has not been delivered within the expected timeframe, please contact our customer support. We will coordinate with our shipping partner to help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please do not discard the packaging. Record a continuous unboxing video and contact our customer support within 24 hours of delivery with your order number, the unboxing video, and clear photos of the damaged package or product.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.